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Column 1
Select Category:
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Resolver Team
Long Call Update
General Question
Oracle Password Reset
Microsoft Authenticator Reset Assistance
Ticket Endorsement
Ghost Call
PC/Laptop Model:
Workstation/Hostname/CI:
Serial Number:
Asset Location:
Affected User ID:
Screenshot of the error:
Ticket Number:
Issue:
T/S Done:
On Remote Session (Y/N):
Yes
No
KB Used:
Ticket Number:
Issue:
T/S Done:
KB Used:
Question:
User's Email:
Verified (Y/N):
Yes
No
Oracle Username:
User's Email:
Verified (Y/N):
Yes
No
Ticket Number:
Issue:
Location:
Reason:
Short Description:
Description:
Additional Information:
Why the record has been closed as a Ghost Call?:
Phone Number:
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Column 2
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Column 3
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